Return Policy

This Return Policy governs the process of returning goods purchased on ZOE HUB, an e-commerce platform owned and operated by ZOE DAO Ecosystem Ltd. All transactions on the platform are conducted using $ZOE Token.

By using ZOE HUB, all buyers and merchants agree to the terms outlined in this policy.

1. General Return Guidelines

Returns are only accepted for eligible products under the conditions stated below.

1. All approved returns may qualify for a replacement or refund in $ZOE Token.
2. Returned items must be sent back to the merchant before any refund is processed (unless otherwise stated).

2. Eligibility for Returns

A buyer may request a return under the following conditions:

2.1 Wrong Item Delivered

1. The item received is different from what was ordered.
2. The buyer must report this within 48 hours of delivery.

2.2 Damaged or Defective Products

1. The product arrives damaged or not functioning as expected.
2. The issue must be reported within 48 hours, with clear evidence (photos or videos).

2.3 Product Not as Described

1. The product significantly differs from the description or displayed images.
2. Claims must be supported with valid proof.

3. Conditions for Accepted Returns

To qualify for a return:

1. The item must be unused and in its original condition
2. The item must be in its original packaging (where applicable)
3. All accessories, manuals, and included items must be returned
4. Proof of purchase (order confirmation or receipt) must be provided

4. Non-Returnable Items

The following items are not eligible for return:

1. Perishable goods
2. Personalized or custom-made items
3. Digital products or downloadable services
4. Items damaged due to misuse by the buyer
5. Items returned after the allowed return window

5. Return Process

1. Step 1: Initiate Return Request
2. Buyer must submit a return request through the ZOE HUB platform within the specified timeframe.
3. Step 2: Provide Evidence
4. Buyers must upload supporting evidence (images, videos, and order details).
5. Step 3: Approval
6. ZOE HUB will review the request and notify both buyer and merchant of the decision.
7. Step 4: Ship the Item
8. If approved, the buyer must return the item to the merchant’s provided address.
9. Step 5: Inspection and Resolution
10. The merchant inspects the returned item.
11. Upon confirmation, either:
12. A replacement is issued, or
13. A refund is processed in $ZOE Token

6. Return Shipping

Buyers are responsible for return shipping costs unless:

1. The item is defective
2. The wrong item was delivered
3. In such cases, the merchant bears the return shipping cost.

7. Return Timeframe

1. Return requests must be initiated within 48 hours of delivery.
2. Returned items must be shipped within 3–5 working days after approval.

8. Refund After Return

Refunds will only be processed after:

1. The returned item has been received and inspected
2. Approved refunds will be issued within 3–7 working days in $ZOE Token

9. Failed Returns

A return may be rejected if:

1. The item does not meet return conditions
2. The product shows signs of use or damage not caused by the merchant
3. Required proof is not provided
4. In such cases, the item may be sent back to the buyer at their expense.

10. Dispute Resolution

1. ZOE HUB acts as a neutral mediator between buyers and merchants.
2. All decisions made after review are final and binding.
3. Abuse of the return system may result in account suspension.

11. Policy Updates

ZOE HUB reserves the right to update this Return Policy at any time. Continued use of the platform constitutes acceptance of any changes.

Conclusion

ZOE HUB is committed to maintaining a fair and transparent return system that protects both buyers and merchants while ensuring trust across the ecosystem.