Cancellation Policy

This Cancellation Policy outlines the rules and conditions for cancelling orders on ZOE HUB, an e-commerce platform owned and operated by ZOE DAO Ecosystem Ltd. All transactions on the platform are conducted using $ZOE Token.

By using ZOE HUB, all buyers and merchants agree to this Cancellation Policy.

1. General Cancellation Guidelines

1. Orders may only be cancelled within the allowed timeframe stated below.
2. Once an order is successfully cancelled, the buyer will receive a refund in $ZOE Token.
3. Cancellation requests are subject to the order status and merchant processing stage.

2. Buyer-Initiated Cancellation

2.1 Before Order Confirmation

1. Buyers may cancel an order immediately after placing it, provided the merchant has not yet accepted or processed the order.
2. A full refund will be issued.

2.2 After Order Confirmation but Before Shipment

1. Buyers may request cancellation if the order has been confirmed but not yet shipped.
2. Cancellation approval will depend on the merchant’s processing status.
3. If approved, a full refund will be issued.

2.3 After Shipment

1. Orders cannot be cancelled once the item has been shipped.
2. Buyers must follow the Return Policy if they wish to return the item after delivery.

3. Merchant-Initiated Cancellation

A merchant may cancel an order under the following conditions:

1. Item is out of stock
2. Pricing or listing error
3. Inability to deliver to the buyer’s location
4. Suspicion of fraudulent transaction

In such cases:

1. The buyer will be notified immediately
2. A full refund in $ZOE Token will be processed

4. Automatic Cancellation

ZOE HUB reserves the right to automatically cancel orders in the following situations:

1. Payment failure or incomplete transaction
2. Suspected fraudulent activity
3. Violation of platform terms and conditions
4. A full refund will be issued where applicable.

5. Refund Timeline for Cancelled Orders

1. Approved cancellations will be refunded within 3–7 working days
2. The refund will be made in $ZOE Token to the buyer’s registered wallet
3. Blockchain confirmation times may affect the final receipt time

6. Non-Cancellable Orders

1. Orders cannot be cancelled if:
2. The item has already been shipped
3. The order is marked as completed
4. The buyer fails to meet cancellation conditions

7. Abuse of Cancellation Policy

1. Repeated or fraudulent cancellations may result in:
2. Account suspension
3. Restriction of platform access
4. ZOE HUB reserves the right to investigate and take necessary action.

8. Dispute Resolution

1. ZOE HUB acts as a neutral intermediary between buyers and merchants in cancellation disputes.
2. All decisions made after review are final and binding.

9. Policy Updates

ZOE HUB reserves the right to modify this Cancellation Policy at any time. Continued use of the platform constitutes acceptance of any updates.

Conclusion

ZOE HUB is committed to providing a fair, transparent, and efficient cancellation process, ensuring protection for both buyers and merchants while maintaining trust across the ecosystem.