Privacy Policy

ZOE HUB, owned and operated by ZOE DAO Ecosystem Ltd., is committed to protecting the privacy and personal data of all users, including merchants and buyers. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

By accessing or using ZOE HUB, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

1. Full name
2. Email address
3. Phone number
4. Residential and shipping address
5. Government-issued identification (for KYC verification)

1.2 Account Information

1. Username and password
2. Account preferences and settings
3. Transaction history on the platform

1.3 Financial Information

1. Wallet addresses
2. $ZOE Token transaction details
3. Payment records (including P2P swaps)
4. Note: ZOE HUB does not store private keys or sensitive wallet credentials.

1.4 Technical Data

1. IP address
2. Device information
3. Browser type
4. Usage activity on the platform

2. How We Use Your Information

1. We use collected data for the following purposes:
2. To create and manage user accounts
3. To verify identity through KYC processes
4. To process transactions using $ZOE Token
5. To facilitate buying and selling of goods and services
6. To improve platform functionality and user experience
7. To communicate important updates, notifications, and support messages
8. To detect, prevent, and investigate fraud or illegal activities

3. Sharing of Information

1. We respect your privacy and do not sell your personal data. However, we may share information in the following cases:
2. With Service Providers: Third-party partners assisting with payment processing, KYC verification, and technical operations
3. With Merchants: Necessary details (such as shipping address) to fulfill orders
4. Legal Compliance: When required by law, regulation, or legal process
5. Business Protection: To prevent fraud, security threats, or policy violations

4. Data Security

1. ZOE HUB implements strong security measures to protect your information, including:
2. Encryption of sensitive data
3. Secure servers and infrastructure
4. Two-factor authentication (2FA) for account protection
5. Continuous monitoring for suspicious activities
6. Despite these measures, no system is completely secure. Users are encouraged to protect their login credentials.

5. Data Retention

1. Personal data is retained only for as long as necessary to fulfill its intended purpose.
2. KYC and transaction records may be retained longer to comply with legal and regulatory requirements.
3. Users may request deletion of their data, subject to compliance obligations.

6. User Rights

1. Users have the following rights:
2. Access their personal data
3. Request correction of inaccurate information
4. Request deletion of their data (where applicable)
5. Withdraw consent for certain data uses
6. Lodge complaints regarding data handling
7. To exercise these rights, users may contact ZOE HUB support.

7. Cookies and Tracking Technologies

1. ZOE HUB uses cookies and similar technologies to:
2. Enhance user experience
3. Remember user preferences
4. Analyze platform performance
5. Users may adjust browser settings to disable cookies, though this may affect functionality.

8. Third-Party Links

ZOE HUB may contain links to third-party websites or services. We are not responsible for the privacy practices of those external platforms.

9. International Users

As a global platform, user data may be processed or stored in different countries. By using ZOE HUB, you consent to such data transfers in accordance with this policy.

10. Updates to This Privacy Policy

ZOE HUB reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

ZOE HUB Support Team

Email: support@zoehub.store

Website: https://zoehub.store

Conclusion

ZOE HUB is committed to ensuring that your personal data is handled with transparency, security, and integrity while delivering a seamless cryptocurrency-powered e-commerce experience.